Today, I went there at about 10 o'clock for some businesses. There's quite a number of people who came earlier than me. I took my number and just like the others stood to wait for my turn, as the seats were all occupied. There were probably around 60-70 people at that particular time. After a good three and a half hours of waiting, finally my turn came. Then, I went off at about 1:30 pm feeling relieve and free.
As you would probably know, there are six (6) counters at Bintulu post office. But, only two (2) were opened and serving the public. The other counters were left unmanned and no staff were attending. Was it due to shortage of staff, I wondered. If it was, then it's not a good excuse. Sarawak has plenty of SPM and STPM school leavers or even graduates. Why don't they recruit more staff to fill up these vacancies, so as to improve it's lousy services and reduce unemployment.
If one day, if it is inevitable for you to go there, I would advise you to bring along your pillows, so that you could catch a good sleep while waiting for your turns. From my experience, the average waiting period is about 3-4 hours, and a bit longer during peak hours. That's enough time for you to travel from Bintulu to Miri or Bintulu to Sibu.
From my observations, there’s hardly any suggestion box around where people could channel feedbacks on matters related to the services. Personally, I feel that, they should set up counters specially for people to claim their petrol subsidy, instead of putting together with other service counters. This would minimize the queue.
Looks like the postmaster is not doing anything to improve the quality of service of his department, instead just sitting comfortably in his fully air-conditioned office waiting for the clock to strike 5. If he can’t handle the situations or unable to bring some improvements, it's better for him to relinquish his job and let someone else takes over.
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